Returns & Exchanges
At EQQUALBERRY, we want your skin to love our products as much as we do. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer care team via email with your order number and the specific items you wish to return or exchange.
Prepare the Package
Ensure the products are in their original packaging and securely sealed to prevent damage during transit.
Ship to EQQUALBERRY
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing